I shared that I would write about the pros and cons of making friends in the community you manage, but I have decided to talk about Community Bonding with Airbnb this week. In January, I needed to come up with a monthly session for our community that would do the following:
Culture is a big topic in my company right now, and it’s something I think about every day in my work as a community manager. Many of our employees see my team’s function as the creators of company culture, but I often refute that notion because everyone should own it. However, I love that theyContinue reading “Culture Cores”
March 5 was my pandemic WFH anniversary. :celebrate: My community manager role was very much an in-person role before the pandemic. However, I learned more in this past year about managing community than I did when I was in-person.
Last week, I finished The 10-Day MBA, written by Steven Silbiger, and I would recommend it for anyone working in a community job in the for-profit world. Adrian Speyer recommended it last year on a webinar hosted by Vanilla Forums saying the book helps cms understand the jargon and businesses to become more successful in aContinue reading “Book Recommendation: The 10-Day MBA”
Before working remotely, I never considered optimal cycles of working. My commute, meetings, and community events dictated how my day went. Community management requires a lot of context switching, which only adds to the complexity of my day.
Prefer to listen? Click below to hear me read Can Trivia Drive Engagement! Disclaimer: I purchased a new microphone and am learning how to use it. You can expect the quality of these recordings to (hopefully) improve as I learn more. I started writing monthly trivia for a small business’ blog in my hometown ofContinue reading “Can Trivia Drive Engagement?”
Folks who manage community or engagement in an organization often have to give lots of advice. I am frequently asked to provide guidance around best practices, engaging teams, and strategic communication. Sometimes I have the answer, and sometimes I don’t.
Pre-pandemic, I would willingly give my time away to any co-worker who asked for it. My desk was at the end of a row, right by the entrance, and all day long, community members would walk over, stop, and talk to me. Sometimes for minutes, sometimes for over an hour. Our conversations were often community-focused, so it counted as work. Right?
Our community members have different experiences state by state and country by country in the best of times but adding COVID-19 to the mix adds complexity.
As a community manager, 2020 was busy, tiring, overwhelming, and never-ending. Despite the exhaustion, my job buoyed me in 2020 as our team accomplished many things that were not on our roadmap, and it proved how agile and resilient we are.