Pre-pandemic, I would willingly give my time away to any co-worker who asked for it. My desk was at the end of a row, right by the entrance, and all day long, community members would walk over, stop, and talk to me. Sometimes for minutes, sometimes for over an hour. Our conversations were often community-focused, so it counted as work. Right?
Our community members have different experiences state by state and country by country in the best of times but adding COVID-19 to the mix adds complexity.
As a community manager, 2020 was busy, tiring, overwhelming, and never-ending. Despite the exhaustion, my job buoyed me in 2020 as our team accomplished many things that were not on our roadmap, and it proved how agile and resilient we are.
Hi! My name is April Lee Uzarski, and I am an internal community manager. Welcome to the Community Roadhouse. I am not the only internal-facing manager out there, but It’s a lonely road. We are often part of small teams or teams of one in an organization. The employees, managers, and executives surrounding us don’tContinue reading “Welcome to the Community Roadhouse”