I read in the news yesterday that LinkedIn was giving their employees a week off to prevent burnout. When I read that, I immediately started to fantasize about being off next week. Why? Because I, too, am feeling the effects of burnout.
I debated writing this post today because I want to do absolutely nothing today. I was planning to relax and enjoy my weekend. But, I needed to open my laptop to do something else, and it compelled me to write this.
Culture is a big topic in my company right now, and it’s something I think about every day in my work as a community manager. Many of our employees see my team’s function as the creators of company culture, but I often refute that notion because everyone should own it. However, I love that they understand the function I work in adds a lot to our company culture.
I feel like our community and learning team does an excellent job of hitting these cores. It’s always nice to read something from an expert and realize that your team is on the right path! But what’s even better is when we lead with these cores, and our community recognizes it.
We needed to roll out a community program this month that wasn’t 100% ready. The communications around it explained why it wasn’t perfect (be imperfect) and when the members could expect improved updates. We got many “thank you’s” from community members saying it says so much about our culture that we decided to think about our member’s needs over perfection and prioritized launching. It felt good to lead by example and get noticed for it.
It’s been a long week, and I can’t eke out more words on this page. So I hope you found some inspiration here today! Happy Spring to those in the northern hemisphere.
The most critical feedback we heard from our community in 2020 was a lack of networking and virtual connections. I felt the loss of these in-person interactions as a community manager when we started working from home. Still, I didn’t have the time in 2020 to build something worthwhile from the ground up, especially for a mostly introverted community.
Last week, I finishedThe 10-Day MBA, written by Steven Silbiger, and I would recommend it for anyone working in a community job in the for-profit world. Adrian Speyer recommended it last year on a webinar hosted by Vanilla Forums saying the book helps cms understand the jargon and businesses to become more successful in a community role.
The bottom line of why I am recommending this book: It helped me better understand my stakeholders’ decisions around my function and our community, and it gave me tactics around being more business-minded when planning, budgeting, and running our community.
Before working remotely, I never considered optimal cycles of working. My commute, meetings, and community events dictated how my day went. Community management requires a lot of context switching, which only adds to the complexity of my day.
Prefer to listen? Click below to hear me read Can Trivia Drive Engagement!
Disclaimer: I purchased a new microphone and am learning how to use it. You can expect the quality of these recordings to (hopefully) improve as I learn more.
I started writing monthly trivia for a small business’ blog in my hometown of Pittsburgh seven years ago. I had never written trivia and, it took a few months for me to get it right. Initial engagement with the posts was low, and the trivia I put out was boring!
Folks who manage community or engagement in an organization often have to give lots of advice. I am frequently asked to provide guidance around best practices, engaging teams, and strategic communication. Sometimes I have the answer, and sometimes I don’t.
Setting work boundaries pre-2020 was not my forte. Being thrown into a pandemic that forced me to work from home helped me see the damage my lack of boundaries was causing, and I was able to course correct my behavior.
What’s a CM’s responsibility in times of crisis? If you are up on your current events, you know that there was a riot at the US Capitol building last week, and so far, five people have died. The facts of which are not in dispute.